Terms and Conditions | Black Lotus Yoga

Black Lotus Yoga: Membership Terms and Conditions

Version 2.0, effective 14.11.2026

These terms are your agreement with Black Lotus Yoga Ltd. They apply to every membership, class pass, intro offer, gift card, workshop and private session you buy from us. They should be read with:

the Plan Summary you see before you buy in the Mindbody app or website;
our Studio Rules (Appendix 1);
our Health Declaration (Appendix 2); and
our Privacy Policy, see www.blacklotusyoga.co.uk/privacy

If your Plan Summary and these terms disagree on a detail specific to your plan, such as the price or start date, your Plan Summary applies.

Before you buy: the key points

Memberships (Bronze, Silver, Gold) have a 3-month minimum term. After that they continue month to month until you cancel.
To cancel, email info@blacklotusyoga.co.uk and give 30 days' notice. You can give notice during your minimum term, but your membership can't end before the minimum term ends. We don't accept cancellations by phone.
Cancelling your card or payment does not cancel your membership.
You have 14 days after buying to change your mind and get a refund. If you use the studio in that time, you pay for what you've used.
Cancel a class at least 2 hours before it starts. If you cancel within 2 hours or later or don't turn up, class packs, Bronze and Silver lose that class. There's no fee.
You're checked in automatically when you book. Please arrive in good time: we may not let you in once class has started.
Hot classes are at 38°C and heated classes at 24°C. Please read the Health Declaration before your first class.
Your price won't go up during your minimum term. After that, we'll give you at least 30 days' notice, and you can leave before a higher price applies.

1. About us

1.1 We are Black Lotus Yoga Ltd, a company registered in England and Wales, company number 16122820 [CONFIRM against Companies House], registered office and studio at 2D Hale Lane, Mill Hill, London NW7 3NX.

1.2 Contact us at info@blacklotusyoga.co.uk or 020 3601 5858. Cancellation, freeze and refund requests must be made by email (see section 7).

1.3 "We", "us" and "our" mean Black Lotus Yoga Ltd. "You" means the person who buys or uses a membership, pass or other product.

2. Your agreement with us

2.1 You accept these terms when you tick the acceptance box and complete your purchase, in the app, online or at the studio. We'll send you confirmation by email.

2.2 Your agreement starts when we confirm your purchase.

2.3 We keep a record of the version of these terms you accepted. We'll send you a copy of that version if you ask.

2.4 To book classes you need a Mindbody account in your own name, with accurate contact details. Please tell us if they change.

2.5 These terms do not cover retreats, teacher training, or any other course or event run by another business at our studio. Those are separate agreements with that business.

3. Who can attend

3.1 You must be 16 or over.

3.2 If you are 16 or 17, a parent or guardian must attend the same class with you. They must accept these terms and the Health Declaration on your behalf.

3.3 Before your first class, you must complete the Health Declaration (Appendix 2).

3.4 Intro offers are for new customers only, once per person. We may ask for photo ID to check this. If you have bought an intro offer before, we'll treat a second purchase as a drop-in class and credit the balance to your account.

3.5 Concessions, where we offer them, need evidence shown in person at the studio. We check it and hand it back. We don't keep a copy.

4. Memberships

4.1 We offer three memberships:

Bronze (4 classes per billing month)
Silver (8 classes per billing month + 10% off workshops and boutique items)
Gold (Unlimited classes + 10% off workshops and boutique items, 5 guest passes per year)
Current prices are shown in the app and in your Plan Summary.

4.2 Classes included in Bronze and Silver are for that billing month. Unused classes don't carry over to the next month and have no cash value.

4.3 Memberships include our regular timetabled group classes. They don't include workshops, events, private sessions, courses or retreats unless we say so.

4.4 Your membership is personal to you. Nobody else can use it, and it can't be transferred.

5. Minimum term and renewal

5.1 Every membership has a minimum term of 3 months. It starts on your start date and covers your first 3 monthly payments.

5.2 After the minimum term, your membership continues month to month until you or we end it under these terms. It does not end automatically after 3 months.

5.3 You pay the monthly fee whether or not you attend.

5.4 An approved freeze extends your minimum term by the length of the freeze (see section 9).

6. Payment

6.1 Monthly fees are taken automatically in advance from the card or account you give us, on your start date and on the same date each month after that.

6.2 By joining, you authorise us and our payment provider (Mindbody) to collect your monthly fee until your membership ends.

6.3 Cancelling your card, Direct Debit or bank payment does not cancel your membership. To cancel, follow section 7.

6.4 If a payment fails, we'll tell you and try to collect it again. We may pause your bookings until it's paid. If the payment is still outstanding 14 days after we've asked for it in writing, we may end your membership. You remain liable for any amount already due.

6.5 If we have to use a debt collection agency, we may recover our reasonable costs of doing so, to the extent the law allows.

6.6 Class passes, intro offers, gift cards and workshops are paid in full when you buy them.

6.7 We are not VAT registered.

7. Cancelling your membership

7.1 How to cancel. Email info@blacklotusyoga.co.uk from the email address on your Mindbody account, with your full name. We'll confirm your request and your end date in writing within 5 working days. If you don't hear from us, please contact us again, as your email may not have reached us.

7.2 What doesn't count as cancelling: telling a teacher or the front desk, a phone call, a message on social media, cancelling your card or payment, or simply not attending.

7.3 Notice period. Your notice period is 30 days from the day we receive your email.

7.4 Your end date is the later of: (a) the end of the 30-day notice period; and (b) the end of your minimum term.

7.5 You can give notice during your minimum term, so that your membership ends at the end of it.

7.6 Your membership and bookings continue until your end date. If you've paid for any days after your end date, we'll refund them.

8. Ending early during the minimum term

8.1 The minimum term is a commitment. You can't end it early just because you've changed your mind, but your 14-day cooling-off right in section 13 still applies.

8.2 You can end your membership early, without a fee, if: (a) a serious illness or injury means you can't practise for the rest of your minimum term; (b) you become pregnant and continuing isn't suitable for you; (c) you move your home to somewhere more than 10 miles further from the studio than your address when you joined; or (d) you lose your job through no choice of your own.

8.3 We'll ask for reasonable evidence, such as a doctor's letter, proof of your new address or a redundancy letter. We look at the evidence, return it or delete it, and don't keep a copy of medical evidence.

8.4 If we accept your request, your membership ends at the end of the current billing month, without a further notice period.

8.5 You can also end your membership early if we make a change that seriously disadvantages you (sections 16 and 17), or if we seriously break this agreement.

9. Freezing your membership

9.1 You can freeze your membership for up to 30 days in each membership year, counted from your start date. You can use the 30 days in one go or split them. There is no fee.

9.2 Email us before the freeze is due to start. We can't freeze a membership retrospectively.

9.3 While your membership is frozen, you aren't charged, you can't book classes, and your perks are paused.

9.4 A freeze extends your minimum term by the length of the freeze.

9.5 Unused freeze time doesn’t carry over to the next membership year.

9.6 You can't freeze your membership once you have given notice to cancel.

10. Class passes, intro offers and gift cards

10.1 Passes and class cards are valid for the period shown when you buy them (see the Price List and the app). Unused classes expire at the end of that period. They can't be refunded after the cooling-off period in section 13.

10.2 Extensions. We may extend a class card or pass that is about to expire, at our discretion. We usually allow up to 2 weeks a year. Ask us by email before it expires.

10.3 3 Months Unlimited and Yearly Unlimited passes can be frozen on the same basis as memberships (section 9), and the freeze extends the expiry date. They can only be refunded within the cooling-off period, or under section 8.2.

10.4 Gift cards are valid for 12 months from purchase. They can't be exchanged for cash or refunded after the cooling-off period. Please treat them like cash.

10.5 Passes, cards and credits are personal to the person they were bought for, except gift cards, which can be given to someone else before they are redeemed.

11. Booking, cancelling and attending classes

11.1 Book and cancel classes through the Mindbody app or website or in-person at the studio. We may refuse bookings by phone or email.

11.2 Cancel at least 2 hours before the class starts. A later cancellation is a "late cancellation". Booking a class and not attending is a "no-show".

11.3 Class packs, Bronze and Silver: a late cancellation or no-show uses up that class. It won't be returned to you.

11.4 Unlimited plans (Gold, and the unlimited passes): there's no penalty, but please cancel in good time so someone else can have your place. We don't charge a fee for late cancellations or no-shows.

11.5 Check-in is automatic. When you book, you're checked in for the class. If you can't come, cancel in the app so your place goes to someone on the waiting list. Please arrive in good time: for your safety, we may not let you in once class has started. If we don't let you in because you're late, the class counts as a no-show.

11.6 Spaces are limited and given in order of booking. Your membership doesn't guarantee a place in any particular class.

11.7 If we cancel a class you booked, we'll return any credit you used.

12. Guests and guest passes

12.1 Guest passes can only be used by someone who doesn't have an active class pack or membership with us.

12.2 Guests must create a Mindbody account, accept these terms and the Health Declaration, and book the class through their account.

12.3 A guest pass is for one class. Guest passes expire with the membership or pass they come from and have no cash value.

13. Your 14-day cooling-off right

13.1 You can cancel any membership, pass, intro offer or gift card within 14 days of buying it, without giving a reason, and get a refund.

13.2 If you have used it during those 14 days, we'll deduct the value of the classes used.

13.3 To cancel, email info@blacklotusyoga.co.uk with a clear statement that you want to cancel. We'll refund you within 14 days, to the payment method you used.

13.4 If a workshop or event starts within 14 days of booking, your cooling-off period ends when it starts.

14. Workshops, events and private sessions

14.1 Workshops and events. We don’t give refunds for workshops or events, except during your 14-day cooling-off period (section 13). If you can’t attend and tell us by email at least 7 days before the start, we’ll give you a credit for the full amount, which you can use for a future workshop within 12 months. If you tell us later, or don’t attend, you can’t get a credit. If we cancel or reschedule a workshop and you can’t attend the new date, we’ll refund you in full.

14.2 Members' discounts on workshops apply only while the membership is active.

14.3 Private sessions need at least 24 hours' notice to cancel or move. If you cancel later, or don't attend, you pay the full session price.

15. Price changes

15.1 Your monthly price won't go up during your minimum term, unless the law requires it.

15.2 After the minimum term, we may change your price. We'll give you at least 30 days' notice in writing, showing the new price and the date it starts.

15.3 If you don't want to pay the new price, you can cancel. We'll make sure your membership can end before the new price applies.

16. Timetable, teachers and studio changes

16.1 We may change class times, teachers, styles and the timetable from time to time. We'll tell you about significant changes as early as we reasonably can.

16.2 We won't use these changes to substantially reduce what your membership gives you. If a change seriously disadvantages you, you can end your membership without a notice period.

16.3 Closures. The studio closes on some days, for example over Christmas, New Year and on some bank holidays. Up to 7 closed days a year are already allowed for in the price. We'll publish the dates in advance.

16.4 If we close the studio permanently, we'll give you at least 30 days' notice where we can, and refund anything you've paid for that we won't provide.

17. Changes to these terms

17.1 We may change these terms to reflect changes in the law, health and safety, our payment or booking systems, or how we run the studio, or to make them clearer.

17.2 If a change is significant, we'll email you at least 30 days before it takes effect. If it seriously disadvantages you, you can end your membership before it applies, without a notice period.

18. Conduct

18.1 Please treat teachers, staff and other students with respect, and follow the Studio Rules (Appendix 1) and teachers' reasonable instructions.

18.2 If you behave in a way that is abusive, threatening, discriminatory, unsafe or seriously disruptive, or you seriously or repeatedly break these terms or the Studio Rules, we may: (a) ask you to leave; (b) suspend your bookings; or (c) end your membership or pass by email.

18.3 Unless it's urgent, we'll first tell you what the problem is and give you a chance to respond.

18.4 If we end your membership because you broke these terms, we'll refund anything you've paid in advance, less our reasonable costs caused by the breach.

18.5 If we end your membership for any other reason, we'll refund anything you've paid for that you won't receive.

19. Health and safety

19.1 Some of our classes are hot (38°C) or heated (24°C). Please read the Health Declaration (Appendix 2) before your first class, and tell your teacher about anything that affects how safely you can practise.

19.2 If you're pregnant, you can only attend hot or heated classes if you show us a doctor's note confirming it's suitable. We look at the note once and don't keep it.

19.3 Our teachers aren't medical professionals and can't give medical advice.

19.4 We may refuse entry to a class if we reasonably believe your health or safety, or someone else's, is at risk.

20. Our responsibility to you

20.1 We'll provide our services with reasonable care and skill.

20.2 We're responsible for loss or damage you suffer that is a foreseeable result of us breaking this agreement or failing to use reasonable care. We're not responsible for loss that wasn't foreseeable.

20.3 Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't allow us to exclude. Nothing in these terms affects your legal rights as a consumer.

20.4 We're not responsible for your belongings, including items in lockers, unless they are lost or damaged because of our negligence.

20.5 We provide our classes for personal use. We're not responsible for business losses.

20.6 We're not responsible for delays or failures caused by events outside our reasonable control. If the studio has to close for this reason, section 16 applies.

21. Photos, filming and CCTV

21.1 We only photograph or film you for marketing if you agree. You can withdraw your agreement at any time by writing to us, and we'll stop using images of you from then on.

21.2 If we take general photos of the studio, we'll avoid showing people who haven't agreed. If you appear in one and don't want it used, tell us in writing and we'll remove it.

21.3 We use CCTV at the studio for safety and security. There are no cameras in changing rooms or toilets. Our Privacy Policy explains how we use the footage.

22. Your personal information

22.1 We use your personal information to run your membership, take payments, keep you safe and meet our legal duties, as explained in our Privacy Policy.

22.2 We only send you marketing if you've agreed to it separately. Agreeing to these terms doesn't sign you up to marketing.

23. Complaints

23.1 If something isn't right, please speak to your teacher or the front desk first.

23.2 If that doesn't resolve it, email info@blacklotusyoga.co.uk. One of the owners will reply within 14 days.

23.3 This doesn't affect your legal rights. Citizens Advice can give you free advice about them.

24. General

24.1 We may transfer this agreement to another business that takes over the studio. We'll tell you if we do. If you don't want to continue, you can cancel and we'll refund anything you've paid for that you won't receive.

24.2 You can't transfer this agreement to anyone else.

24.3 If a court decides that part of these terms isn't valid, the rest still applies.

24.4 If we don't enforce a term straight away, we can still enforce it later.

24.5 Only you and we have rights under this agreement.

24.6 These terms are governed by the law of England and Wales. You can bring a claim in the courts of England and Wales.